How does a disorder happen?

All items can be returned within 14 days of receipt to offer you complete peace of mind.

Defective Items:

If an item is found defective, please get in touch with our customer care on or call us on +91 9465181818 within 14 days of receipt of the product.

Defective Items:

When we receive the item, it will be inspected to ensure that everything is present and is in its original condition and then a full refund may be issued or an exchange as per your request will be sent.

Please note that replacements are subject to availability of the particular product.


If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. Please ensure however that the product is unused and the tags, boxes and other packaging remains intact.

To coordinate a return

  • Send a picture of the item to with the subject line “RETURN” or call us at +91 9465181818 within 14 days of receiving the product. Please also ensure that we should receive the product back within 10 days of sending us the request, otherwise the product will be ineligible for return.
  • MAIL us back the product at : PAREX Pharmaceuticals Pvt. Ltd, D-145, Sector 73, Mohali- 160055
  • Once we receive the package, we will issue a refund of the purchase amount. In case the return is found ineligible for refund, we will courier the product back to you.
  • We will strive to close the issue within 7 days of receiving the product.

Our category specific policy is as follows

Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns.

Following shall NOT be eligible for return or replacement :

  • Adverse reactions due to misuse of product
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

In case of any queries, please write to our customer care on or call us on +91 9465181818